Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies when you visit our website. We are committed to transparency about our data collection practices and compliance with New Zealand privacy regulations, including the Privacy Act 2020 and relevant provisions of the Fair Trading Act 1986.
1. What Are Cookies
Cookies are small text files stored on your device when you visit our website. These files contain information that helps us provide you with a personalised gaming experience, maintain security standards required for online gambling operations, and comply with regulatory requirements under New Zealand's Department of Internal Affairs licensing framework.
Our platform utilises various tracking technologies beyond traditional cookies, including web beacons, pixel tags, and local storage mechanisms. These technologies work together to ensure secure transactions, prevent fraud, and maintain the integrity of our gaming services in accordance with New Zealand's gambling legislation.
2. Types of Cookies We Use
- Essential Cookies: Required for basic website functionality, user authentication, and secure payment processing for deposits and withdrawals
- Security Cookies: Protect against fraud, unauthorised access, and ensure compliance with anti-money laundering requirements
- Performance Cookies: Monitor website performance, game loading times, and server response rates
- Functional Cookies: Remember your preferences, language settings, and gaming history
- Analytics Cookies: Collect anonymous data about user behaviour and popular games
- Marketing Cookies: Deliver personalised promotional content and responsible gambling messages
3. Cookie Duration and Storage
We employ both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for predetermined periods. Session cookies are crucial for maintaining secure gaming sessions and preventing unauthorised access to your account during gameplay.
Persistent cookies may remain active for up to 24 months, depending on their purpose. Cookies related to responsible gambling tools and self-exclusion mechanisms are retained for extended periods to ensure continuous protection, while promotional cookies typically expire within 90 days of creation.
4. Third-Party Cookies and Partners
Our platform integrates with licensed third-party service providers to deliver comprehensive gaming services. These partners include payment processors, game developers, customer support platforms, and analytics providers, all operating under strict data protection agreements compliant with New Zealand privacy laws.
Third-party cookies may be placed by Google Analytics, payment gateway providers, live chat systems, and responsible gambling monitoring tools. We ensure all third-party partners maintain equivalent privacy standards and comply with applicable New Zealand regulations governing data protection and gambling services.
5. Cookie Management and User Controls
- Access our Cookie Preference Centre through your account settings
- Enable or disable specific cookie categories based on your preferences
- Update your choices at any time without affecting essential gaming functionality
- Request detailed information about specific cookies through our privacy contact form
- Withdraw consent for non-essential cookies while maintaining account security
Please note that disabling essential cookies may impact core gaming functionality, secure transactions, and regulatory compliance features required under New Zealand gambling legislation.
6. Browser Cookie Settings
You can manage cookies directly through your browser settings. Most browsers allow you to view, delete, and block cookies, though this may affect website functionality and your gaming experience.
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
7. Regulatory Compliance and Data Protection
Our cookie practices align with New Zealand's Privacy Act 2020, ensuring lawful collection, use, and storage of personal information. We maintain detailed records of cookie usage for regulatory audits and comply with Department of Internal Affairs requirements for online gambling operators.
Data collected through cookies is processed under legitimate interests for service provision, legal obligations for anti-money laundering compliance, and explicit consent for marketing communications. We implement appropriate technical and organisational measures to protect cookie data against unauthorised access or disclosure.
8. Updates and Contact Information
This Cookie Policy is reviewed regularly to reflect changes in technology, regulations, and business practices. Significant updates will be communicated through website notifications and email alerts to registered users.
For questions about our cookie practices, data protection procedures, or to exercise your privacy rights under New Zealand law, contact our Data Protection Officer through the designated privacy contact channels available in your account dashboard or our website's privacy section.